Returns

Merchandise can be returned within seven days of purchase to receive a full refund (in the form of the original payment method) and 30 days of delivery for store credit.

• Items must be unworn, unwashed, unaltered, and have original tags.
• Items must be free of marks, makeup, perfumes, strong odors, deodorant, smoke, and animal hair.
• Non-apparel Items must be in original packaging.
• Footwear without the original box cannot be returned. Footwear must be in its original boxes, free of postage labels. Shoe returns without the original box will be shipped back to the customer without a refund.
• Items showing signs of wear and damage will be returned to the customer with no refund.
• The buyer is responsible for all shipping costs on returns and exchanges.
• All shipping and delivery costs are non-refundable.
• Items not in original condition or returned out of the XX-day return window will be refused.
• Sale items may not be returned.
• RETURNS - if we do not receive your package back in hand within X days of delivery, we will refund you in the form of store credit regardless of the requested return method.
• EXCHANGES - If you don’t want to wait for us to ship out the new item, you can purchase it online, and we will ship it out immediately. Then, once you ship the original article and receive the product, we will refund the original purchase. This option does ensure we don’t sell out of the thing you want to exchange for in the meantime!

Shipping

Orders will be shipped within 1 to 3 business days.

Any orders placed after noon will be processed on the next business day.

We are not responsible for lost/stolen packages once an order has been shipped. Please reach out to your local post office if your package is missing.

If you have questions about our return policy or need assistance, please email info@mandems.com.